LinkFlow Help & FAQ

Question 1

What is LinkFlow?

Accepted Answer

LinkFlow is a link-in-bio and URL shortener platform built for creators, marketers, and businesses. You can create a fully branded link-in-bio page - complete with custom fonts, high-resolution images, and your own vanity URL - alongside a powerful short URL and QR code generator, all from one dashboard.

Question 2

Is LinkFlow free to use?

Accepted Answer

Yes - LinkFlow has a generous free plan that lets you build and publish your link-in-bio page, shorten URLs, and generate QR codes with no credit card required. Paid plans unlock higher limits, advanced analytics, custom domains, and premium customisation options.

Question 3

How do I create my link-in-bio page?

Accepted Answer

After signing up, head to your dashboard and open the Bio Page editor. Add your display name, bio text, and profile photo, then start adding links. Changes are reflected in a live preview so you can see exactly what your visitors will see before you publish.

Question 4

Can I claim a custom vanity URL for my bio page?

Accepted Answer

Yes. When setting up your bio page you can claim a short handle such as lflow.co/yourname. Handles are available on a first-come, first-served basis and can be changed at any time from your account settings.

Question 5

How many fonts are available on LinkFlow?

Accepted Answer

LinkFlow gives you access to every font in the Google Fonts library - over 1,600 typefaces spanning serif, sans-serif, display, handwriting, and monospace styles. You can preview any font live on your page before saving, so you always know exactly how it will look to your audience.

Question 6

How do I change the font on my link-in-bio page?

Accepted Answer

Open the Bio Page editor in your dashboard and navigate to the Appearance tab. Click "Font" to open the font selector, type a name to search, or browse by category. Click any font to preview it instantly on your page, then hit Save when you're happy.

Question 7

What image formats and sizes can I upload?

Accepted Answer

LinkFlow accepts JPEG, PNG, and WebP images up to 5 MB. This lets you upload genuinely high-resolution photos - no more heavy compression or blurry results. Uploaded images are stored on our global CDN and served optimised for every screen size.

Question 8

How do I set a background image for my bio page?

Accepted Answer

In the Bio Page editor go to Appearance → Background. Toggle the style to "Image", then upload your photo (up to 5 MB). You can adjust position and overlay opacity to make sure your links stay readable regardless of the image you choose.

Question 9

How do I update my profile picture?

Accepted Answer

Go to the Bio Page editor and click on your current profile picture (or the placeholder avatar). Select "Upload photo" and choose a file up to 5 MB. For best results use a square image of at least 400 × 400 px - LinkFlow will display it as a circle on your bio page.

Question 10

Can I customise the button styles and colours on my bio page?

Accepted Answer

Yes. Under Appearance → Buttons you can choose from several built-in button shapes (rounded, pill, square) and set custom background and text colours. You can also adjust the overall page background colour independently from your button colours.

Question 11

How do I add a link to my bio page?

Accepted Answer

Inside the Bio Page editor click "+ Add Link". Enter a title for the link and the destination URL, then hit Save. Your new link will appear at the bottom of the list - you can drag it to reorder it immediately.

Question 12

Can I reorder my bio links?

Accepted Answer

Yes. You can drag links into any order you like inside the editor, or use the Sort button to arrange them alphabetically or by total clicks. Changes save instantly.

Question 13

How do I hide a link without deleting it?

Accepted Answer

Toggle the visibility switch next to any link in the editor. Hidden links are saved in your account but not shown to visitors - useful for seasonal promotions or links you want to keep for later.

Question 14

How many links can I add to my bio page?

Accepted Answer

Free plan accounts can add up to 10 links. Pro and Business plan accounts have no hard limit on the number of bio links.

Question 15

Does LinkFlow track clicks on my bio page links?

Accepted Answer

Yes. Every link on your bio page is automatically tracked. Your analytics dashboard shows total clicks per link, click trends over time, top referring sources, and a geographic breakdown of your visitors.

Question 16

How do I view my bio page analytics?

Accepted Answer

From your dashboard, navigate to Analytics → Bio Page. You'll see a summary of total page views and link clicks, interactive charts showing traffic over time, and a breakdown by individual link.

Question 17

Does LinkFlow track URL shortener clicks as well?

Accepted Answer

Yes. Every short link you create tracks clicks, referrers, device types, and geographic location. Dynamic links also support redirect rules so you can send different audiences to different destinations.

Question 18

How far back does the analytics history go?

Accepted Answer

Free plan accounts can view 30 days of history. Pro plan accounts get 12 months, and Business plan accounts have access to full lifetime analytics data.

Question 19

How do I upgrade my LinkFlow account?

Accepted Answer

Go to Settings → Billing in your dashboard and click "Upgrade". Choose a plan, enter your card details via our secure Stripe checkout, and your new limits are activated immediately.

Question 20

Can I cancel my subscription at any time?

Accepted Answer

Yes. Navigate to Settings → Billing and click "Manage Subscription" to open the Stripe customer portal. You can cancel, downgrade, or update your payment method from there at any time. You'll keep your paid features until the end of the current billing period.

Question 21

Do you offer refunds?

Accepted Answer

We offer a pro-rata refund if you cancel within 7 days of your initial upgrade. After that period, charges are non-refundable but your subscription will remain active until the end of the billing cycle. Contact us at admin@axiondigital.co for any billing queries.

Question 22

Is my payment information secure?

Accepted Answer

Yes. LinkFlow never stores your card details. All payments are processed by Stripe, which is PCI-DSS Level 1 certified - the highest level of certification available in the payments industry.

Question 23

Does LinkFlow support custom domains for short URLs?

Accepted Answer

Yes. On Pro and Business plans you can connect your own domain (e.g. go.yourbrand.com) so that all short links and your bio page are served under your brand. Full setup instructions are available in the custom domain guide in our blog.

Question 24

Can I create QR codes with LinkFlow?

Accepted Answer

Yes. Navigate to QR Codes in the dashboard to generate static or dynamic QR codes for any URL. Dynamic QR codes can be updated without reprinting because the underlying short URL stays the same.

Question 25

What are encrypted links?

Accepted Answer

LinkFlow offers a free, open-source tool for creating password-protected links where the encrypted payload lives entirely in the URL itself - no server storage required. We also support deniable encryption, where a single link decrypts to different content depending on which password is used.

Question 26

How do I contact LinkFlow support?

Accepted Answer

You can reach us via the Contact page or by emailing admin@axiondigital.co. We typically respond within one business day.

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